How Navina’s AI Platform Transformed Operations at Mountain Laurel Medical Center

Q: What’s the latest achievement for Navina’s AI platform?

A: Mountain Laurel Medical Center, a Federally Qualified Health Center (FQHC) operating in Maryland and West Virginia, has achieved substantial operational improvements through digitization, and Navina’s AI-powered platform was a key enabler of that transformation.

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Q: What kind of results did the center see with Navina’s platform?

A: The outcomes were measurable and meaningful:

• Billing time reduced by 19%, from 4.2 days to 3.4 days
• Collections increased by 20%, improving financial health
• Elimination of 80-hour workweeks, boosting staff well-being and sustainability

These results highlight how advanced AI can reshape operations across billing, collections, and workforce optimization.

Q: How does Navina’s platform work in this context?

A: Navina uses AI-powered analytics to unify and streamline workflows across electronic health records (EHR), revenue cycle management (RCM), and performance tracking. Its ability to track value-based contracts, flag inefficiencies, and support real-time decision-making has been pivotal in helping the medical center improve outcomes without adding complexity.

Q: Why does this case matter for healthcare providers?

A: In a sector where burnout, inefficiency, and outdated infrastructure continue to burden staff and reduce care quality, Mountain Laurel’s success with Navina is proof that smart, integrated AI systems can lead to healthier organizations—financially and culturally.

Q: What’s the broader takeaway?

A: This story is a testament to how AI-driven platforms like Navina can empower community healthcare centers—not just hospitals or large networks—to run smarter, lighter, and better. It’s not just about tech—it’s about people, sustainability, and scalable impact.

Operational excellence in healthcare starts with intelligent systems.
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